Customer Support

Payment

We accept payments via Apple Pay and all major cards including Visa, MasterCard, and Amex. Paying through our website is secured. Only your shipping details and payment information are stored and encrypted on PCI compliant servers. 

Delivery

We use an express doorstep courier on all our orders. Please allow us up to 3 working days to process your order as this is a volunteer-run store. Your parcel's tracking details will be sent to you when it is shipped. Contact us if you have any queries on your order status.

Returns

We will exchange item(s) due to manufacturers' defect only. In the event that we are unable to replace your defective item, a refund will be made. Medical supplements and used items are not eligible for a return.

Donation & Proceeds

100% of the proceeds from sales on this site, as well as donations collected go directly to Cat Welfare Society. Contact us at merchandise@catwelfare.org if you'd like to understand more about our work or join us.